Support Center
We're here to help — fast, friendly, and reliable support for all HomeHNI services in the UAE.
Emergency support (24/7)
For urgent issues such as major water leaks, complete AC failure in summer, gas leaks, or electrical hazards, call our emergency hotline immediately:
+971 50 112 8755 (available 24 hours, 7 days a week). An additional emergency dispatch fee may apply.
Frequently asked questions
How quickly can you send a technician?
For standard maintenance requests, we typically schedule within 24–48 hours. For urgent/emergency issues (e.g., no cooling, flooding), we aim to arrive within 2–4 hours in Dubai and nearby Emirates. Response times may vary based on location and current demand.
Do you provide free estimates?
Yes, we offer free on-site estimates for most renovation, painting, and major repair projects. For minor handyman repairs, a nominal inspection fee of AED 50 may apply, which is deducted from your final bill if you proceed with the service.
What areas do you serve?
HomeHNI currently serves Dubai, Sharjah, Ajman, and select areas of Abu Dhabi (Al Reem, Yas Island, and city center). We are expanding to Ras Al Khaimah soon. Enter your address on our booking form to check serviceability.
What payment methods are accepted?
We accept cash (AED), bank transfers, credit/debit cards (Visa, Mastercard) via secure payment link, and select BNPL services like Tabby and Tamara for eligible customers. Invoices are issued upon completion.
Is there a warranty on your work?
Yes. We provide a 30-day workmanship warranty on all repairs and installations. Parts supplied by HomeHNI may carry manufacturer warranties (typically 6–12 months). Warranty does not cover misuse, accidental damage, or issues caused by pre-existing conditions not disclosed at the time of service.
How do I cancel or reschedule a booking?
You can cancel or reschedule by calling our support line or replying to your confirmation SMS/WhatsApp at least 2 hours before the appointment to avoid a cancellation fee. Late cancellations or no-shows may incur a fee of AED 75–150 depending on service type.