Privacy Policy

At HomeHNI (https://homehni.ae/), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us. HomeHNI operates as a premier home maintenance, renovation, and handyman service provider based in the United Arab Emirates. Please read this policy carefully. If you do not agree with the terms, please do not use our website or services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Request a service quote, book a maintenance appointment, or contact our support team.
• Subscribe to our newsletter or service updates.
• Fill out forms on our website (e.g., "Contact Us", "Book a Service", "Call Me Back").
• Communicate via email, phone, WhatsApp, or social media channels.

The types of personal information we may collect include:

• Identity Data: Full name, home address, property location (Emirate, area, villa/apartment number).
• Contact Data: Email address, phone number (mobile/landline).
• Service Data: Details about your home, maintenance requests, preferred appointment times, photos/descriptions of repair issues (shared voluntarily).
• Technical Data: IP address, browser type, operating system, referral URLs, and browsing actions on our website via cookies (see Section 6).
• Communication Data: Records of your correspondence with us, including feedback, complaints, or testimonials.

2. How We Use Your Information

HomeHNI uses your personal data for legitimate business purposes, including:

• Service delivery & operations: To schedule and coordinate home maintenance, AC repair, plumbing, electrical, painting, carpentry, and handyman services you request.
• Customer support: To respond to inquiries, provide service confirmations, send appointment reminders, and resolve issues.
• Billing & payment processing: To process payments, issue invoices, and manage deposits or refunds (if applicable). We do not store full credit card details directly – payments are processed through secure third-party payment gateways.
• Marketing & updates (with consent): To send promotional offers, seasonal maintenance tips, or company news. You can opt out anytime via the unsubscribe link or by contacting us.
• Legal compliance: To comply with applicable UAE laws, regulations, or legal requests from authorities.
• Website improvement: To analyze usage trends and enhance user experience on https://homehni.ae/.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

• Service Partners & Technicians: With vetted HomeHNI technicians, subcontractors, or service partners strictly to fulfill your service request (e.g., sharing your address and issue description).
• Third-Party Service Providers: With trusted vendors who help us operate our business, such as payment processors, CRM software providers, SMS/email delivery services, and analytics tools. These parties are bound by confidentiality agreements.
• Legal Obligations: If required by law, court order, or government regulation (e.g., consumer protection authorities in the UAE).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you via prominent notice on our website.

4. Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), restricted access to databases, and regular security reviews. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by UAE law (e.g., for accounting, tax, or legal dispute purposes). Typically, service records are kept for 3–5 years; contact and marketing data is kept until you request deletion.

5. Your Privacy Rights (UAE & International)

Depending on your location and applicable data protection laws (including UAE Federal Law No. 45 of 2021 on Protection of Personal Data), you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or contractual restrictions.
• Objection / Restriction: Object to certain processing activities, such as direct marketing.
• Data Portability: Receive your data in a structured, machine-readable format (where technically feasible).

To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days. Verification of identity may be required.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyze site traffic, and personalize content. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for website operation (e.g., session management, form submissions).
• Analytics cookies: To understand how visitors interact with our site (e.g., Google Analytics, privacy-friendly alternatives). These collect anonymized IP addresses.
• Functional cookies: To remember your preferences (language, region).

You can manage or disable cookies via your browser settings. Please note that disabling certain cookies may affect website performance and some service request features. For more information, see homehni.ae cookie banner.

7. Third-Party Links

Our website may contain links to external sites (e.g., payment portals, social media, or supplier pages). We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

HomeHNI's services are directed to homeowners, property managers, and adults over the age of 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

9. Contact Us & Data Protection Officer

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The "Last revised" date at the top of this page indicates when the latest version was published. We encourage you to review this page periodically. Material changes will be highlighted on our website homepage or via direct notification (e.g., email). Your continued use of HomeHNI services after any modifications constitutes acceptance of the updated policy.

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Note: This Privacy Policy applies exclusively to the domain https://homehni.ae/ and its related service operations within the United Arab Emirates. For any service-specific contracts or additional agreements, separate terms may apply.