Cancellations & Refund Enquiries / الإلغاء والاسترداد

This page explains how to raise a cancellation or refund enquiry concerning a HomeHNI UAE advertising or separately agreed service. It does not describe gold trading, a wallet, a cash-out facility or an automatic refund system.

Before accepting a paid offer

Obtain the supplier’s registered name and licence details, the service scope, total price and applicable taxes, duration, renewal conditions if any, cancellation/refund terms and invoice. Do not assume a payment method, warranty, cancellation fee or refund entitlement from an unrelated website page. Mandatory UAE consumer rights remain applicable where the law applies.

Existing orders and complaints

An existing accepted order is assessed under the terms disclosed and agreed at the time and applicable law. This page does not retrospectively impose a “non-refundable” condition, remove accrued rights, change a payment arrangement, or create a new charge. A paid placement is not a guarantee of enquiries, search rankings, returns or a sale.

To request review, email contact@homehni.com with the order or invoice reference, service description, date, reason for the request and the outcome you seek. Send only the minimum information needed; do not include full card details, passwords or banking credentials. The relevant supplier and records must be identified before deciding the request. Where a refund is due, its method and expected timing should be confirmed in writing; no automatic 48-hour payment promise is made here.

Open an enquiry email

Opening an email draft does not send a request, cancel an order or move funds. You must send it yourself. You may approach the competent consumer-protection authority without waiving your legal rights. Separate property sale, tenancy, deposit, developer or broker agreements must be reviewed with the relevant contracting party and applicable regulator; do not assume this page controls those third-party funds.